by Zenith Bank customers have voiced their frustrations on social media over difficulties in completing online transactions. Many users reported issues with payments and other services on Tuesday, despite being informed earlier about planned maintenance.
The bank had announced on Saturday that it would be conducting routine maintenance from September 29 to October 1, between 12:01 AM and 5:00 AM. During this period, its Mobile Banking App, USSD service, Internet Banking, and Corporate Internet Banking platforms would be temporarily unavailable.
However, some customers noted that the maintenance did not begin as scheduled and instead started on Tuesday. This caused disruptions in services, affecting their ability to carry out transactions.
One customer, Olaniyi Oludare, expressed disappointment, saying he couldn’t withdraw money for food and transportation and had to borrow from colleagues. Another user on X, Adeleye A. P., criticized the bank for scheduling maintenance at a time when employees are expecting their salaries.
Following the complaints, Zenith Bank released another statement on Tuesday, explaining that the maintenance was necessary to improve its services. The bank apologized for any inconvenience caused and assured customers that steps were being taken to minimize interruptions.
Customers on social media urged the bank to carry out maintenance at night when fewer people use banking services, to avoid disrupting their day-to-day activities.
